1. Information We Collect
We collect information to provide better services to our users. The information we collect includes:
- Personal Information: Name, phone number, email address, and vehicle details including registration number and vehicle model
- Location Information: GPS data to find nearby mechanics and provide accurate roadside assistance
- Usage Data: App interactions, service history, preferences, and feedback to improve your experience
- Device Information: Device model, OS version, and unique device identifiers for app optimization
2. How We Use Your Information
Your information helps us deliver better services. We use your data to:
- Connect you with nearby certified mechanics
- Process your service requests efficiently
- Improve our services and user experience
- Send important updates and service notifications
- Verify your identity and prevent fraudulent activities
- Maintain service history for better assistance
3. Information Sharing
We do not sell your personal information. We may share your information only in these circumstances:
- Certified Mechanics: To fulfill your service requests and provide roadside assistance
- Legal Requirements: When required by law enforcement or legal authorities
- Service Providers: With trusted partners who assist in our operations (under strict confidentiality agreements)
All third-party service providers are contractually obligated to protect your information and use it only for the purposes specified.
4. Data Security
We implement industry-standard security measures to protect your information:
- SSL Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL technology
- Secure Storage: Your data is stored on secure servers with multiple layers of protection
- Access Control: Strict access controls ensure only authorized personnel can access your information
- Regular Audits: We conduct regular security audits and vulnerability assessments
5. Your Rights
You have control over your personal information. Your rights include:
Access & Update
View and update your personal information anytime through the app
Delete Account
Request deletion of your account and associated data
Marketing Communications
Opt-out of promotional emails and notifications
Location Control
Control location sharing preferences in app settings
Data Portability
Request a copy of your data in a portable format
Grievance Redressal
Raise concerns and get timely resolution